FREQUENTLY ASKED QUESTIONS
What is so special about, and why should I choose RocketRobin over other brands?
That’s easy. Rocket Robin does not ever allow or sell toxic synthetic chemicals in Skincare or Nutrition products. On this point alone, RocketRobin uniquely and bravely shines a light in the candle of chemical darkness… Only 100% pure and all-natural powders, oils, and butters are offered and directly from sources around the world.
Does Rocket Robin have a warehouse for local pickup in the GTA?
The store/warehouse is now closed but local pickup in the GTA may still be arranged by appointment. Please call or text 416-716-5750 for more info.
Where are the products shipping from?
When you place an order, within minutes, RocketRobin zooms into action by assembling the items freshly stocked in a small local warehouse DC (Distribution Centre) in the Greater Toronto Area and ships out to the courier on the same day or next-day depending on the time of day the order is received.
Do I have to pay for shipping?
Unless the product is offered with free shipping, the flat rate is determined based on the weight. Please note that orders to P.O. Boxes may not be possible. Rural routes and remote areas will be accommodated but will incur extra shipping charges according to standard rates. Please inquire before placing your order…
Is this a quality product? Can I trust you?
Yes, Rocket Robin has personally selected these items from among the many available on the market and will carry only the best of the best, quality-tested, freshest, and direct from the manufacturer without middle-men.
What is the shelf-life?
Standard shelf-life of all consumable items is 2 years from packing date, but in reality, many products like shea butter will last many years due to the presence of natural anti-oxidants.
Can I return the item for a refund if I am not satisfied?
Contact Rocket Robin to arrange a return for item purchase price or exchange for similar item. Not all items may qualify.
Am I buying a good quality product?
Absolutely! Don’t let the low price fool you! All products sold by Rocket Robin are designed with your highest comfort and satisfaction in mind. The materials are high quality, and the workmanship is detailed and precise. If it isn’t good enough for one’s own family and friends, it will not be sold by Rocket Robin. Guaranteed.
Is there really an actual person known as Rocket Robin?
Yes!There really is a Robin, known by the nickname, Rocket Robin.